Terms of Service

These Terms of Service (the “Terms”) form a legally binding agreement between you and CashCard24 Digital Bank (“CashCard24”, “we”, “us” or “our”), a company registered in United States under company number CC240024, with its registered office at 383 Madison Ave, New York, NY 10179, United States. They govern your access to and use of the CashCard24 website, mobile and web applications, accounts, cards and related services (together, the “Services”).

CashCard24 is a digital banking platform operated by CashCard24 Digital Bank. Deposits are insured by FDIC. Details of our licensing, authorisation and supervisory status are set out in the following statement: CashCard24 is a financial technology company, not a bank. Banking services are provided by JPMorgan Chase, Member FDIC. The CashCard24 Visa® Debit Card is issued by JPMorgan Chase pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. Deposits are FDIC-insured up to $250,000 per depositor, for each account ownership category, through JPMorgan Chase. FDIC insurance only covers the failure of an FDIC-insured bank.. Nothing in these Terms should be read as a representation that we hold any licence, authorisation or deposit protection that is not expressly stated in that statement.

Please read these Terms carefully together with our Privacy Policy, Electronic Communications Consent and Schedule of Fees, each of which forms part of this agreement. By opening an account or using the Services you confirm that you have read, understood and agree to be bound by them.

In these Terms, unless the context requires otherwise:

• “Account” means any checking, savings, business or other account you hold with us through the Services.
• “Business Day” means a day other than a Saturday, Sunday or public holiday in United States.
• “Card” means any debit card, physical or virtual, issued by us or on our behalf and linked to an Account.
• “Credentials” means your username, password, transaction PIN, one-time passcodes, two-step verification codes and any other security information used to access the Services or authorise instructions.
• “Instruction” means any request you make through the Services, including a transfer, payment, card action or change to your details.
• “Transfer” means any movement of funds into, out of or between Accounts, including internal transfers, domestic and international wires and scheduled or recurring payments.
• “You” means the person, or the business and each of its authorised users, in whose name an Account is opened.

To open and maintain an Account you must:

• be at least 18 years old and have full legal capacity to enter into a binding contract;
• be resident in, or (for a business) incorporated or registered in, a country or territory we serve, as listed at Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Channel Islands, Chile, Colombia, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR, Hungary, India, Indonesia, Italy, Japan, Latvia, Lithuania, Luxembourg, Mainland China, Malaysia, Malta, Mexico, Netherlands, New Zealand, Nigeria, Norway, Peru, Philippines, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Uruguay, Venezuela, Vietnam;
• provide accurate, current and complete information and keep it up to date; and
• not be the subject of any sanctions, or otherwise be prohibited by applicable law from receiving the Services.

We may refuse an application at our discretion and are not always able to explain the reason for a refusal where the law prevents us from doing so.

We are required to verify the identity of every customer and, for business accounts, the identity of directors, beneficial owners and authorised users (“know your customer” or “KYC” checks). When you apply, we will ask you for information such as your full legal name, date of birth, residential address, contact details, tax identification number and a copy of a valid government-issued photo identification document.

You authorise us, and the identity-verification and screening providers we engage, to verify the information you provide, including by checking it against public and private databases and sanctions and politically exposed persons lists. Your application will remain pending until these checks are complete and our team has approved it. We may ask for further information or documents at any time, including after your Account has been opened, and may restrict your Account until they are provided.

The Services are provided digitally. By opening an Account you agree to receive all agreements, disclosures, notices, statements and other communications from us electronically, as described in our Electronic Communications Consent. You agree that electronic records and signatures have the same legal effect as paper records and handwritten signatures.

You are responsible for keeping your email address and mobile number up to date. A communication is treated as received when we send it to the most recent email address or mobile number you have given us, or make it available in the Services.

You must take reasonable care to keep your Credentials safe. In particular, you must:

• never share your password, transaction PIN or one-time codes with anyone — including anyone who claims to be from CashCard24;
• keep your devices protected with a passcode or biometric lock and up-to-date software;
• sign out of the Services on shared devices and review your active devices regularly; and
• tell us immediately on +1 (212) 270-09993 or at support@cashcard24.com if you suspect that your Credentials, a Card or a device have been lost, stolen or compromised, or that an unauthorised Instruction has been made.

We will never ask you for your password, transaction PIN or a one-time code by phone, email or text message. We may treat any Instruction given using your Credentials as authorised by you, unless you have notified us that they have been compromised before the Instruction was made, or as otherwise required by applicable law.

You may give Instructions to make Transfers through the Services. Each Transfer must be confirmed with your transaction PIN and, where we require it, a one-time code. Before you confirm, you are responsible for checking that the recipient details and amount are correct; we are not responsible for Transfers sent to the wrong recipient because of incorrect details you provided, although we will make reasonable efforts to help you recover the funds.

Internal transfers between CashCard24 Accounts are normally processed immediately. Wire transfers and other external payments are processed according to the cut-off times published in the Services, and may take longer where intermediary institutions are involved. Scheduled and recurring Transfers will be attempted on the scheduled date and may fail if your available balance is insufficient.

Daily, per-transaction and monthly limits apply to Transfers and Card transactions. Current limits are shown in the Services and in our Schedule of Fees. We may change limits for security, risk or regulatory reasons, and may set different limits for individual Accounts.

To protect you and comply with our legal obligations, we may hold, delay or decline any Transfer or Card transaction for review — including Transfers above a threshold amount, payments to new recipients and activity that appears unusual for your Account. While a Transfer is held the funds will be reserved and shown as pending in your Account.

We will tell you when a Transfer is held where we are legally permitted to do so, and may contact you to confirm it. If the Transfer is approved it will be processed; if it is declined the reserved funds will be released back to your available balance. We are not liable for any loss arising from a reasonable delay or refusal made in good faith under this section.

The fees and charges that apply to your Accounts, Cards and Transfers are set out in our Schedule of Fees. You authorise us to deduct applicable fees from your Account when they become due. If your Account does not have sufficient available funds, we may deduct the fee when funds next become available.

We will give you at least 30 days notice before introducing a new fee or increasing an existing fee, unless the change is in your favour or required by law.

Where an Account pays interest, interest is calculated on the daily closing balance, compounded daily and credited monthly unless otherwise stated in the product terms. Interest rates are variable and may change at any time; the current rate is shown in the Services. We may be required by law to withhold tax from interest paid and to report interest paid to the relevant tax authority.

Cards remain our property and are issued for your personal use (or, for business Accounts, the use of the named authorised user). You must sign a physical Card on receipt, keep it secure, and not allow anyone else to use it. Card transactions are deducted from the linked Account and are subject to the Card limits shown in the Services.

You can freeze and unfreeze your Card instantly in the Services. If your Card is lost or stolen, report it in the Services or call +1 (212) 270-09993 as soon as possible. We may cancel, suspend or refuse to renew a Card at any time, including where we suspect fraud or misuse.

We will make a statement available in the Services for each period in which there is activity on your Account, and at least monthly. You should review your statements and transaction history promptly.

If you believe a transaction is unauthorised or incorrect, or a statement contains an error, you must tell us as soon as possible and in any event within 60 days of the date on which the statement showing the transaction was made available to you. Please give us your name, Account details, a description of the error and the amount involved. We will investigate and tell you the outcome within 45 days, and will correct any error we find promptly. Failure to report within the time stated may limit your rights, to the extent permitted by applicable law.

If there is no customer-initiated activity on an Account for 12 months, we may classify it as dormant and restrict outgoing Transfers until you contact us to reactivate it. Before doing so we will attempt to contact you using the details we hold. Where required by law, balances in Accounts that remain dormant may be transferred to JP Morgan Chase; you may still be able to reclaim them from that authority.

You may close your Account at any time through the Services or by contacting us, provided there are no pending Transfers, outstanding fees or unresolved disputes. We will return any remaining balance to an account in your name, less any amounts you owe us.

We may suspend or restrict access to the Services, block a Card or freeze an Account, with or without notice, if:

• we reasonably suspect fraud, unauthorised use or that your Credentials have been compromised;
• you have breached these Terms or provided false or misleading information;
• we are required to do so by law, regulation, court order or a competent authority; or
• we reasonably believe it is necessary to protect you, us or others from loss.

We may close your Account for any reason by giving you at least 30 days notice, or immediately in the circumstances listed above.

You must not use the Services:

• for any unlawful purpose, including money laundering, terrorist financing, fraud or sanctions evasion;
• to receive or send the proceeds of crime, or on behalf of any undisclosed third party;
• to harass, threaten or defraud any other person;
• to attempt to gain unauthorised access to, interfere with, reverse-engineer or overload the Services or our systems; or
• in connection with any business or activity listed as restricted at gambling, adult content, cryptocurrency exchange, weapons and firearms sales, money services businesses, and any activity that is illegal in your jurisdiction.

The Services, including all software, content, designs, trademarks and logos, are owned by or licensed to CashCard24 Digital Bank and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Services for their intended purpose in accordance with these Terms. You may not copy, modify, distribute or create derivative works from any part of the Services without our prior written consent.

We work hard to keep the Services available and secure, but we do not guarantee that they will be uninterrupted, timely or error-free. We may suspend the Services for maintenance, upgrades or reasons beyond our control. Except as expressly set out in these Terms, and to the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express or implied. Information on our website is for general information only and is not financial, investment, legal or tax advice.

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be limited or excluded by law.

Subject to that, we are not liable for any loss that was not reasonably foreseeable, for any indirect or consequential loss, for loss of profit, business, goodwill or opportunity, or for any loss caused by events beyond our reasonable control (including failures of third-party payment systems, telecommunications or power). Our total liability to you arising out of or in connection with these Terms in any twelve-month period is limited to the total fees you paid us in the 12 months before the claim arose, except where applicable law provides otherwise.

To the extent permitted by law, you agree to indemnify us against any reasonable losses, costs and expenses (including legal fees) we incur as a result of your breach of these Terms, your fraudulent or unlawful use of the Services, or your violation of any rights of a third party.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by United States, being the laws of United States. If you are a consumer, you may also benefit from any mandatory protections of the law of the country in which you are resident.

If you are unhappy with any part of the Services, please contact us first at support@cashcard24.com or through the contact page so that we can try to put things right. We will acknowledge your complaint promptly and aim to resolve it within 15 business days.

If we cannot resolve your complaint, you may be able to refer it to JP Morgan Chase. Otherwise, any dispute that cannot be resolved informally shall be submitted to American Arbitration Association (AAA) in United States, without prejudice to any non-waivable rights you have as a consumer.

We may change these Terms from time to time, for example to reflect changes in law, regulation, technology or our products. We will give you at least 30 days notice of any change that is not in your favour, by email and in the Services. If you do not agree to a change, you may close your Account without charge before it takes effect. If you continue to use the Services after the change takes effect, you will be treated as having accepted it.

You may not transfer or assign any of your rights or obligations under these Terms. We may transfer or assign our rights and obligations to another organisation, provided this does not adversely affect your rights under these Terms; we will notify you if this happens.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. If we delay or do not enforce any of our rights under these Terms, that does not mean we have waived them.

You can contact us about these Terms at:

• Email: support@cashcard24.com
• Phone: +1 (212) 270-09993
• Post: CashCard24 Digital Bank, 383 Madison Ave, New York, NY 10179, United States