How we protect you
Safeguards built into every account.
2-step verification
A one-time code from your authenticator app is required at sign-in and for sensitive changes.
Transaction PIN
A separate PIN confirms every transfer, so a stolen password alone can't move money.
Payment review
Large or unusual transfers are held for review by our team before money leaves your account, with instant alerts.
Device management
See every device signed in to your account and revoke access with a single tap.
Instant card freeze
Misplaced your card? Freeze it in seconds, and unfreeze it just as fast when it turns up.
Encrypted sessions & auto-lock
256-bit TLS encryption in transit, and idle sessions lock automatically to keep you safe.
Stay vigilant
How to spot phishing.
Fraudsters impersonate trusted brands to steal credentials. These warning signs help you stop them.
Urgency or threats
Messages insisting your account will be closed unless you act immediately are a classic pressure tactic.
Look-alike links
Always check the address. We only ever use cashcard24.com — never a misspelling or extra words.
Requests for codes
Anyone asking for your one-time code, PIN or password is attempting fraud — even if they claim to be us.
Unexpected payees
Be wary of anyone asking you to move money to a “safe account”. Legitimate banks never do this.
Report fraud or a lost card
If you notice activity you don't recognise, freeze your card in the app immediately, then contact our 24/7 fraud team. The sooner you tell us, the faster we can help.
24/7 fraud line
+1 (212) 270-09993
Email the fraud team
support@cashcard24.com
Received a suspicious call? Hang up and call us back on the number above.